CANCELLATIONS

If you are unable to make your appointment please contact us via phone at (717) 804-9090 or email at [email protected] within 48 hours of your scheduled appointment date and time to avoid cancellation fees. You may call or text us at any time letting us know, even on weekends.

*There will be no penalty for a first-time cancellation, in the event that a 48-hour notice is given. Second cancellation you will be responsible for paying half of the missed appointment. Third cancellation + any future cancellations after that will result in full payment of missed appointment.

NO SHOWS

Clients who do not show up for an appointment without notice will be charged 50% of the service they were scheduled for. If you wish to book with Michele and have cancelled or no showed a previous appointment with her there will be a $25 deposit to rebook.

LATE ARRIVALS

If you arrive more than 15 minutes late we have the right to reschedule your appointment if we do not have enough time.

DEPOSITS

All deposits are non-refundable. If a client is unable to attend their scheduled appointment for any reason, their deposit will not be lost if they provide a 48-hour notice prior to the time of their scheduled appointment. In order for the deposit to be retained, the new appointment must be scheduled within 30 days of the original appointment date and time.

LASH CLIENTS

If you call less than 48 hours and there is nowhere to be moved you will be charged. If it’s been 4 weeks and 1 day you may schedule a 1 ½ fill or a new set.

PERMANENT MAKEUP CLIENTS

If you have to cancel your touch up appointment for permanent makeup past the 8 weeks for any reason there will be an additional $60 fee, so the total would be $160. This is including cancellations for medical reasons as well (surgery, pregnancy, etc.)

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